invoicing on firefox closes the firefox program.

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 4412428

I am trying to invoice PO 2600910275, I am the Director of Operations for Innova Nutrition. When I click on invoice the firefox program closes down. I tried with internet explorer and it said my Java was out of date. I updated the Java and now when I go to invoice the PO in Explorer it says that the window was closed unexpectedly. 
Photo of Steve Goodrich

Steve Goodrich

  • 116 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Richard McGinnis

Richard McGinnis

  • 60 Points
You need to update the security settings for Java as follows (you need to do this through the control panel option "Java" application:

Here is the new list of approved exceptions for the SPS Commerce Site:




Photo of Brandon Clayton

Brandon Clayton, Former Team Member

  • 390 Points 250 badge 2x thumb
Hello Steve and Richard!

Thank you for contacting SPS Commerce Support. We appreciate the comments, Richard, as this is exactly the type of community environment that we are striving to attain through the Support Center. We encourage more active participation.

As for this issue at hand, about a week ago, we made some updates to our WebForms platform. Since making those updates we have noticed that people have run into issues with the java program in particular as it relates to the trusted sites. To rectify this issue, we have identified the steps below to be the fix:

1. Access your Java Control Panel by clicking on the 'Start' menu, typically in the lower left-hand side of your screen. Access the Java Control Panel by typing 'Configure Java' in your search bar.

2. Once you have accessed the Java Control Panel, select the 'Security' tab. Ensure that 'high' is selected and click 'Edit Site List.'

3. Remove all current sites in the Exception Site List.

4. Restart your browser.

If forms still will not load, you may need to clear your temporary internet files.

If you are still experiencing issues, please contact WebForms Fulfillment Support at 888-739-3232 Option 1,1. Also, you will not need to remove any of these trusted sites from your firewall, this only affects the java control panel list.

Thank you,

Brandon Clayton

Photo of Steve Goodrich

Steve Goodrich

  • 116 Points 100 badge 2x thumb
Thank you, I think it was actually a problem with Java it's self. When I went to open the Java Control Panel, it didn't open. I uninstalled and reinstalled Java and it seams to work fine now. Thanks for all your help. :-)

This conversation is no longer open for comments or replies.