Invoicing loblaws, does not let me add taxes, invoice rejected

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We shipped a cooked ready-to-eat product to Loblaws warehouses, and all of them are supposed to have tax (HST) on them.

When I go to invoice the PO's after we've shipped to their DC's, it does not let me add a HST tax. It says "not allowed".

I manually changed the total $ amount to include taxes, but the documents get rejected after I send saying the amount entered must match the PO -- but the PO total is incorrect due to not including the taxes.

Please advise what I should do?

Thank you,
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Posted 4 years ago

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Katrina Wolyniec

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Thank you for posting in the Support Center!

I have researched your inquiry and found that that information can be entered into the Loblaws Invoice on the item tab.

They have the tax information on the Summary tab, but have opted to put in there that no allowance or charge can but entered there at this time.  I don't have visibility as to why that decision was made, but it was done at Loblaw's request in a form update.

To enter the information, you will now enter it at the item level.  Once you have loaded up the item into the invoice, scroll to the right and you will see the tax column.  Click on the box below with the grid on it.  This will open up a new window where you can add the tax information.

To do this: click on the plus sign to activate the fields.  From the drop-down menu under tax type you can select HST Charge.  You can then enter in the amount in that specified column.  I would suggest leaving the percent field blank as it is not a required field.

If this does not help and you continue to experience rejections from Loblaws, I would suggest calling or emailing in to Customer Support and we can take a closer look.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Senior Analyst | WebForms Fulfillment Support 

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