Invoicing issues

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  • Updated 2 years ago
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Hi,
I am trying to submit invoices via your portal and I am not able to get to the invoicing page. I tried both Internet Explorer and Chrome, cleared the cache for Java and I am still unable to invoice. It looks like the form is loading, then I am getting an error to clear Java cache which I did a few time already. Please assist with this issue.
Thank you.
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Verint

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Posted 2 years ago

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Ryan, Employee

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Vernit,

I have a couple recommendations:
1. I would refrain from using Chrome. As of October 2015 they have not supported the use of the java plug, which makes use of opening forms in WebForms impossible. Microsoft Edge is also not available for this same reason.
2. I would try following the below steps:

Fire Fox: The Preferred Browser
1. Go to java.com
2.Under the big red “Download Free Version of Java” button click the small “Do I have Java?”
3. This will bring you to a new page where you will want to click “Verify Java”
4. You may be asked to activate Java. If so click on this option.
5. A run window may appear if it does not automatically verify. If this occurs, click the check box that prompts it to not ask every time and then click run.
6. Once done verifying, close your browser.
7. Re-open Fire Fox and go to your WebForms account
8. Load your form. Be mindful of a Red Lego block in the upper left hand corner of your browser near the back arrow. Click on it if it is there and set plugins to allow and remember. Do this if any sort of pop up blocker is showing in the top/bottom of your screen. If this step was needed to be taken you may need to try to re-open the form.
9. If the prompt to run comes up, please click the check box once again and click run. This may be needed to be done 2-3 times as you tell your computer that Java is safe to run.

Internet Explorer: Acceptable Browser
1. Go to java.com
2. Under the big red “Download Free Version of Java” button click the small “Do I have Java?”
3. This will bring you to a new page where you will want to click “Verify Java”
4. You may be asked to activate Java. If so click on this option.
5. A run window may appear if it does not automatically verify. If this occurs, click the check box that prompts it to not ask every time and then click run.
6. Once done verifying, close your browser.
7. Re-open Internet Explorer
8. If the prompt to run comes up, please click the check box once again and click run. This may be needed to be done 2-3 times as you tell your computer that Java is safe to run.

Google Chrome/Edge: Unsupported Browsers
Currently these two browsers do not support plugins. This includes Java. Please use on of the above options for the time being.

Safari: As with Chrome and Edge, we would prefer you use Internet Explorer or Fire Fox.

Moving forward in an effort to reduce errors such as these from occurring, our new product, which is currently being released, will forgo the use of java on your end. You should be receiving communication to upgrade to this new product in the next few months.This is a step designed to keep your documents and work flow processing smoothly and efficiently


If these steps do not solve your issues, please call into our WebForms Fullfilment Support Team as you may be experiencing an unique issue that our team would be happy to help you resolve.

They can be contacted at 888-739-3232 option 1,1


Ryan Decker
Customer Support Analyst 1

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