Invoices Rejected

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I have two invoices that have a status of "Rejected", but there's no explanation of what's wrong with them. How can I find out and remedy the situation so we can get paid?
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Areian

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Posted 4 years ago

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Ava

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Hi Areian,

Thanks for posting in the Support Center! I took a look at two invoices, numbers 19123 and 19090, and it looks like they actually erred in our system. This was due to a Java error, and can be fixed by clearing your Java cache (outlined in this video linked here) and then recreating and resending the invoices.

Please let us know if you continue having issues after following those steps then creating a new invoice and sending it. We would be more than happy to help!

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