invoices errored out

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  • Updated 2 years ago
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I have sent invoice 672868-000, -001, -002, -003. They were all sent over 5/16/16. I received emails that the last 3 releases had an error (expect UnitPrice before ending InvoiceLine in line 489, column 21). I have tried to get into these invoices in SPS to figure out which line/item is the problem but none of them will even open for me. I'm wondering if you can look into them and tell me what item it is that is the problem. Also, I don't know why the original (-000) didn't come back with an error. If the item was on the 3 releases, it would've been on the original, so why would it error out on those but not the first invoice? 
I need answers asap!
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Amber Johnson

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Posted 2 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

I'm so sorry about the delay in response. 

I looked at the errored invoices and the item that does not have a price with it is: ITEMS CANCELED OFF AMAZON POS.  You will need to add some sort of price to them and reprocess/resend them.

If an that does not resolve the issue, you may need to open a case.  You can email in or call our Support Team and they can take a deeper dive into the issue.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Customer Support Analyst II | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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