Why won't the Invoice DS load?

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I cannot setup a template to invoice for PO that are not on SPS. I select "new document" select "Home Hardware" select "invoice DS" where I have setup some defaults. I select save and nothing happens. I am just brought back to the webforms screen. I have watched your videos.
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Ginette Lavigne

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Posted 6 years ago

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Katelyn McDonald

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Hi Ginette! Thank you for your post! In order to load the Invoice DS, please complete the following steps:
1. Choose New Document
2. Choose Home Hardware as the trading partner
3. Choose Invoice DS
4. The form should load
Please click here if you would like to watch a video about creating free form documents.
If the form is still not loading, it may pertain to Java on your computer. We want to ensure that a compatible version of Java is on your computer so that all forms load properly. Please note that the most current version of Java is 7 update 45. It would be easiest to trouble shoot Java over the phone if that works for you. Thank you!


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