Invoice Data Error

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Our company has been receiving text messages since late last week that a few of our invoices are being rejected. Here is an example:

Reason Description: Invoice Data Error Attn
79566890: Cannot Find The Province For DC 80
Invoice# 653967 PO# 891277-21
Session #:059719 MSG. Contorl.Num#:000008257
Please be advised that the stated invoice will not be processed and is purged from our system due to errors. Please correct and retransmit the transaction.

We have already attempted to re-transmit the invoice, however, again obtained the same memo once through sps. We need your assistance in looking at what is causing such error in order to successfully transmit this and other invoices.

Richter Leung
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Richter Leung

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  • confused

Posted 6 years ago

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Hi Richter!

The 864 Resolution Guide provided by Loblaws states that the proper resolution for this error is to:

"Correct DUNS number for the "Ship To" location and retransmit invoice."

This Resolution Guide can be found via the following:

1. Visit
2. Username: loblawsupplier
3. Password: spscommerce1
4. Top right corner under: Loblaw Companies Limited -- Vendor EDI Portal
Select: English or French
To obtain: “864 Resolution Procedures for Invoices"

I also see that these invoices were sent using an integrated system. I will also be reaching out to our integrated services department in case there are any other resolution steps you should be aware of.
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Richter Leung

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Thanks Dave. I will try out your instructions and let you know how it goes. We've been receiving these error messages now on a daily basis. I'm wondering if it has anything to do with your SAP implementation as there has been no system changes from our end. Thanks for the info!
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Paul Tolnai

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Similar problem with a new Sobeys invoice.  They have a dummy DUNS +4 number set up for us, but we are now using a real DUNS +4 number.  I tried to resubmit the invoices and one worked, but the other PO is not allowing me to make an invoice.  Is it possible to reset PO 4610298880 as non-invoiced so we can resend the invoice using the DUNS number Sobey's recognizes?
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Hi Paul,

Thank you for your post!  I have reset the PO in order to allow you to re-Invoice it.

In the future, following step two of this article will allow you to open the option from within your WebForms account!

Let me know if there is anything else I can help you with, enjoy your day.


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