SPS shows that our invoice was sent and is "ACCEPTED" by the customer, however the customer tells me that they have NOT received the invoice. I will then even re-submit the invoice and the customer says they do not receive it. Any ideas as to why the invoice is not going through?
The "ACCEPTED" status means that your trading partner is returning a data receipt once they receive the document. It is possible that the documents are being routed incorrectly once it enters your trading partners system. I would recommend that you supply your trading partner with the data receipt (also known as a 997), this will allow for them to research on their end. Please reach out to our support team, they can provide you the 997. Please see their information below:
Please feel free to use your Fulfillment Messenger to chat our support team, located in the lower right-hand corner of your screen in Fulfillment, or give us a call at (888) 739-3232, option 1 if you are experiencing any specific issues and we're happy to help walk through it with you!