Invoice past due PO 18918402

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unpaid invoice 55121
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Tracy Garner

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Posted 4 years ago

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Katrina Wolyniec

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Thank you for posting to the Support Center.

I tracked out the invoice 55121 and found that it transmitted successfully.  For instances like this we do not have insight into why they are not paying or responding to the invoice.  We can confirm that they received the document into their system and sent us a receipt back, however, we do not know why they did not respond.

To find that out, you will need to reach out to your trading partner (Home Depot, in this case) and ask if there is a problem. If you do not have a connection in the company, we always recommend going through your buyers as they are a great human to human connection that can help you navigate the different departments from an insider's perspective.

Thank you,

SPS Commerce Infinite Retail Power

 Katrina Wolyniec

Senior Analyst | WebForms Fulfillment Support 

P: 1-888-739-3232 Option 1


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