invoice option not available

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  • Updated 4 years ago
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I have a PO from August that was never invoiced and now the option for invoicing is no longer available. It is scratched off and cannot select it. How can I submit this invoice?

Thanks!

Kristina

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Kristina

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  • confused

Posted 4 years ago

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Stan Sagi

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TRY OPENING THE ORIGNAL ORDER, AND THEN USE NEXT STEPS ARROW TO INVOICE.
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Jordan, Software Engineer

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Kristina,

There are a couple different reasons this could be happening.  Stan nailed one of the reasons: if the order has not been opened or viewed, or if you are attempting to Invoice off any other document.  Thank you Stan!

If it has been opened or viewed and the option is still crossed off, depending on the Trading Partner, it may be closed due to being after a cancel date.  If this is the case, I can open it up for you internally here.  I will just need a Purchase Order number.

Let me know if any further assistance is needed.

Jordan
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Barbara

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I'm having this same problem. Can you help me to reopen it?

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Jordan, Software Engineer

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Hi Barbara,

It looks like you have spoken with Matthew and that he is looking into the issue.  I have not had a chance to catch up with Matthew this morning, but did log into your account and was able to pull up the Invoice on my end.  Just to confirm, you are working from the most recent Purchase Orders, correct?  It looks like there have been changes made.  If you are still having issues, I encourage you to check out this page (each step is independent of the previous step).  I will touch base with Matthew and ensure we get this resolved.

Please feel free to provide an update via this post as well.

Jordan
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Barbara

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Yes, I actually just got off the phone with Matthew and we thought the issue was resolved but it looks like only the first invoice we tried came up. Is there any way you could have Matthew call me back again?

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Jordan, Software Engineer

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Barbara,

What a bummer!  I have relayed this on to Matt and you should be hearing from him shortly. 

Jordan
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Barbara

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Thank you very much. :)

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