INVOICE MESSAGE ERROR

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  • Updated 2 years ago
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Hi, I have received a message error (InvoiceNumber:14425  ShipQty must be a whole number greater than or equal to 1 ) but we did not ship those item... so it's must be 0.

This invoice 14425 from ÎLOT307 inc. as some items shiped and others are Backorder. Our customer is INDIGOCHAPTERS.

Can you help us make it right so it it process?

We have this kind of issue in the past with no error message before. And diwebc.dicentral is confirming that the  810 Invoice is accepted.

Thanks in advance for your help.
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Marc

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Posted 2 years ago

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Allie Lawler, Employee

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Hello Marc,

Thank you for posting in the Support Center!

In general, most retailers prefer that if an item quantity is zero, that item be removed from the ASN or Invoice. Indigo specifically does not allow zero quantity items to be sent. DI Central would be your EDI provider, so an invoice may pass their system, but SPS is Indigo's EDI provider. It fails once it hits our system.

I recommend removing any zero-quantity items from your invoice and re-sending.

Thank you,
Allie Lawler
Customer Support Analyst I
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Marc

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Hi Allie,

Thanks for your answer.

I just edit the invoice like you said. Removed the lines with 0 qty ship.

I hope everything will be ok now.

Thanks again.

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