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Hello, currently im trying to create once again invoices for Family Dollar, the first one seems that was not transmited to FD. PO 29583934, ¿what can i do to create this invoice?, Regards
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Mario Mancilla

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Posted 3 years ago

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Katrina Wolyniec

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Thank you for posting to the Support Center!

I have looked into this PO and this is an interesting situation.  It seems that Family Dollar sent the PO a few times, with changes each time.  The final time, they removed the item, effectively cancelling the PO.  However, I'm not seeing that they sent over any PO Change, simply sent another PO that was applied to the original PO and that created the cancelled PO.

If you need to send over invoices from this PO, you will need to contact Family Dollar and request they send you an open PO for this order or what they recommend for best practices for this situation.  They have control over the opening and closing of the POs and you will need to partner with them.

I did look into it, however, and I am seeing that all the invoices sent in September from an earlier version of the PO were sent successfully and were transmitted into their system.

If you need further assistance with this situation, after you have spoken with Family Dollar, I would recommend calling or emailing into the Support Team.  They can open a case and work with you in greater detail on this matter.

Thank you,

SPS Commerce Infinite Retail Power

 Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232


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