Invoice got rejected, but when I try to make a new invoice on EDI it says rejected because already invoiced??

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Very confused, please clarify what is the proper procedure to follow?

We invoiced PO# 4808515510 but forgot to remove a line item as it was removed from the PO from the buyer. We had put quantity: 0 cases but kept the product name in the invoice on EDI.

When we submitted it, we got a rejection saying that it was incorrect because an item was deleted (since we forgot to remove the name of the product from the invoice, we thought setting the quantity to 0 was enough).

Now when we go to invoice it again properly, it continues to be rejected saying the PO was already invoiced?

Please advise.
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DH

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,
Thank you for posting to the Support Center.

Some retailers do not allow you to invoice line items more than once.  They track the number of items they ordered in the PO and allow you to invoice for that amount only.  Once that quantity is invoiced, you get the error you are receiving now.

To resolve this I can reset the PO and allow you to create a new invoice for the items you still need to invoice for.  I see you have created sent 3 invoices for this PO: 16/11094, 16/11094, and 16/11094a.  As you have: you will want to make sure that each invoice you send has a unique ID number so using the letters after the ID number is perfect.

At this time I have reset the invoice and you should be able to invoice it without the unneeded line item.  If you try to and it is still greyed out and crossed off, you may need to delete your temporary internet files in your browser. This will remove the memory of completing the form from your browser and allow you to move forward with the invoice.

Please let me know if you continue to experience an issue.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Senior Analyst | WebForms Fulfillment Support 

P: 1-888-739-3232 Option 1

niservices@spscommerce.com

 

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DH

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I just tried to re-invoice but using 16/11094b, but it still got rejected -- please help?

Reason Description: INVOICE DATA ERROR ATTN    
PO 4808515510 is already invoiced with ref 16/11094 and date
INVOICE#: 16/11094b P.O.#: 4808515510
SESSION#: 582335 MSG.CONTROL.NUM#: 000001279
PLEASE BE ADVISED THAT THE STATED INVOICE WILL NOT
BE PROCESSED AND IS PURGED FROM OUR SYSTEM DUE TO ERRORS.
PLEASE CORRECT AND RETRANSMIT THE TRANSACTION.
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Katrina Wolyniec, Employee

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Hello,

The retailer may have closed the PO in their system and is not accepting any more documents (invoices) for the at PO.  I would suggest reaching out to the retailer and asking what their best practice is for this situation.  We can open it up to allow you to invoice again, but if their system has closed it off, it will not be accepted by them.

Let us know if you have any further questions, but they will have to open it in their system to allow you to invoice for the rest of the items.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Senior Analyst | WebForms Fulfillment Support 

P: 1-888-739-3232 Option 1

niservices@spscommerce.com

 

[supportcenter.spscommerce.com]Support Center – Get Help. Give Help. Share Ideas.

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