INVOICE DATA ERROR CUSTOMER NOT FOUND

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  • Updated 4 years ago
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HI, i tried to send invoice for loblaws at i got 2 times same problem :


Reason Description: INVOICE DATA ERROR ATTN    
CUSTOMER NOT FOUND / CLIENT NON TROUVE
880N9 0000ST38682
880N9 0000RV018
INVOICE#: 20536 P.O.#:
SESSION#: 214903 MSG.CONTROL.NUM#: 000001009
PLEASE BE ADVISED THAT THE STATED INVOICE WILL NOT
BE PROCESSED AND IS PURGED FROM OUR SYSTEM DUE TO ERRORS.
PLEASE CORRECT AND RETRANSMIT THE TRANSACTION.
NO FACTURE: 20536 NO BC:
NO SESSION: 214903 NO CONTROLE MESSAGE: 000001009
VEUILLEZ NOTER QUE LA FACTURE MENTIONNEE NE SERA PAS
TRAITEE ET SERA REJETEE DU SYSTEME A CAUSE D'ERREURS.
VEUILLEZ CORRIGER ET RETRANSMETTRE LA TRANSACTION.


Numéro du Département: 38682


I not found to solutioon please help me !

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Alexandre Cloutier

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Posted 4 years ago

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Matthew J. Anderson

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Hello Alexandre.

It sounds like Loblaws is having difficulty finding one of the store or location numbers that is entered on that invoice.  I'd be happy to take a closer look at this if you could provide some additional information.  What is your company name?  I see that the error mentions a PO number but it is not formatted very well.  Do you know the PO number that is related to this invoice?

Thanks!

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