Invoice Correction

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How do I cancel or delete an incorrect invoice document? This is for Acklands Grainger PO # 1E353251, INV08592. The invoice # was entered incorrectly so our CSR entered a new document with the correct invoice number of INV085892. We need to ensure they do not pay for the item twice.
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Monique Dunis

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Posted 3 years ago

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Garret Nevin, Employee

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Hello, Monique!

When a situation like this arises the best course of action would be to reach out to your customer.  Once you have contacted Acklands Grainger please inform them to disregard the duplicated invoice as it was sent in error. 
Unfortunately, there isn't an action that can be performed on WebForms that would allow the duplicated invoice to be deleted.

I hope this response helps.  Please let us know if you have any further questions!
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Monique Dunis

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Thank you for the reply.

We will advise the customer as instructed.

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