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  • Question
  • Updated 5 years ago
  • Answered
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INV DT33730

I cannot load this invoice to edit.  I have done all of the Troubleshooting Tips with no luck. 

(Java: uninstall, reinstall updated version; clear cookies, enabled all, etc...)  I tried to do an auto complete of the invoice (in desperation) and it is not accepted because of the terms.  I can't get into to edit the terms because it will not load.  Now what should I do?

Photo of Kellye


  • 70 Points
  • frustrated and I'm wasting time.

Posted 5 years ago

  • 3
Photo of Katelyn Plutt

Katelyn Plutt

  • 400 Points 250 badge 2x thumb

Good morning Kellye,

Thank you for contacting SPS Commerce.   I am sorry you are experiencing issues with the loading of your invoice.  Thank you for trying our troubleshooting steps!  I am happy to set up a time today to start a desktop share so I can take a further look at why Java is not loading on your computer.   Please look for an email from me shortly.   Thank you and have a nice day! 

Best Regards,


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