INVALID_KEY_OR_REF:Invalid entity reference key

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Doctype: 856/810/210

Error Detail:
INVALID_KEY_OR_REF:Invalid entity reference key XXXXX.

This error stems from your trading partner sending an invalid PO # in their file, or from trying to bill or fulfill a non-EDI order that doesn't have a valid Sales Order in Netsuite.

The entity internal id in this file is not valid in Netsuite. You will need to either:
  1. Re-activate or fix the entity internal id to be valid within Netsuite, or:
  2. Contact SPS Fulfillment support and provide the correct entity internal id so the cross reference can be updated to reflect the new id in SPS's system.
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Posted 5 years ago

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You said "fix the entity internal id", but how?