Invalid error messages on invoice.

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  • Updated 6 years ago
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I have received an 864 document that states "MSG* DETAIL NOT = TO TOTAL / DETAIL PAS = AU SOMMAIRE". I look at the raw data of my invoice and add it manually and the total matches. What do I do?
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Eileen Newell

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Posted 6 years ago

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Sarah

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Hi Eileen,

Thank you for posting your question! Can you please let me know which trading partner you received this error message from so I am able to further troubleshoot the issue?

Thanks!
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Eileen Newell

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This is with Loblaw and Optimax
ISA IDs: 12/4012313800 ZZ/LCLPRODEDI
Specific Invoice is ISA: 000000397 GS: 84 Doc: 840025

ST*810*840025~
BIG*20130409*0006888*20130402*0890400000000004070140~
REF*IT*08904*LCL STORE CUST#~
REF*DP*71~
N1*BT*LOBLAWS INC*9*2471916380099~
N1*VN*Optimax*91*047458~
N3*P.O. Box 4090 STN A~
N4*Toronto*ON*M5W OE9~
N1*ST*MAXI #8904*9*08904~
N3*MONTMAGNY*101, TACHÉ OUEST~
N4*CANADA*QC*G5V 3T8~
DTM*002*20130409~
IT1**2*PC*9.37**UK*00070135359861~
PID*F****BRANDON~
PO4*1~
SAC*C*D360***94**********GST~
SAC*C*D770***187**********QST~
IT1**2*PC*9.37**UK*00070135359847~
PID*F****BRANDON~
PO4*1~
SAC*C*D360***94**********GST~
SAC*C*D770***187**********QST~
IT1**2*PC*9.37**UK*00070135359885~
PID*F****BRANDON~
PO4*1~
SAC*C*D360***94**********GST~
SAC*C*D770***187**********QST~
TDS*6465~
SAC*N*D360***282********1017229369**GST SUMMARY~
SAC*N*H770***561********1017229369**QST SUMMARY~
ISS*6*PC~
CTT*3~
SE*33*840025~

6 items at 9.37 each=56.22
GST, detail =.94...three times makes summary= 2.82
QST, Detail 1.87..three times makes summary 5.61
...grand total 56.22+2.82+5.61= 64.65 which is what the TDS shows.
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Sarah

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Good morning Eileen,

I am working on getting this issue to the correct deparment for resolution. We will update you shortly!
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MaryEllen Jaspers, Alum

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Hi Eileen,

Thank you for contacting SPS Commerce!

I am showing that you have tested and certified your EDI connection to Loblaws through SPS Commerce. Unfortunately, since Loblaws production EDI data does not flow through SPS Commerce, I am unable to speak to the reason your invoice is rejected from Loblaws system.

SPS Commerce does have a resource for Loblaws text messages

Click here to find out more about these error messages.