Invalid Partnerships

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Archived and Closed

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Dear Sir/Madam,

When we tried to do an Invoice, we got the error "Invalid Partnerships". Our company name is "Polygroup Ltd Macao Commercial Offshore" and the trading partner is "Costco". We have Costco USA, Costco Canada and Costco.com in the system. Only Costco Canada is working now. We tried to upgrade Java and clear browser cache but it didn't work.

You can use the following PO# to test for Costco USA:
002621230493
002621230494
002621231410
002621231412

And these PO # to test for Costco.com:
005611227120
005610410203
005611231117
005611230126

We saw that this needs to be fixed from the backend when we searched the Support Articles. Please let us know what additional info we need to send you to get this resolved. Thanks.

Regards,
K P So
Polygroup
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Kai-Pui So

  • 70 Points

Posted 5 years ago

  • 1
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Paul, Alum

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Hi K P,

You are exactly correct.  This is an issue that occurs during the setup.  It looks to be related to the new setup and the previous one.  I will reach out to your Implementation Analyst, Greg, to get this corrected.
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Paul, Alum

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Hi K P,

Go ahead and try creating that invoice again.  The error should be resolved, please let me know if you have any issues.

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