ID # for the PO# I have does not show up in my inbox in WebForms.

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I am trying to submit an invoice for Winn Dixie but the Order # doesn't show up for this invoice. The order # is WV0231082313. Previous invoices that were submitted were for a different region. Could that be the issue or is this something that the customer needs to submit into the system for me to submit an invoice against?
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Ryan B.

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Posted 5 years ago

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Fred, Customer Operations Analyst

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Hi Ryan,

Thanks for your post!  I tried to locate Purchase Order WV0231082313 in our system, but was not able to find it.   Do you know if Winn Dixie submitted the order via EDI?  If not, you may have to create a free-form invoice, which is basically an invoice that does not have anything to source from.  Please let me know if they did submit the PO via EDI or if you just receive POs via email or fax for that region.  I will make sure that your profile is set up to create a free-form invoice if that's necessary.  Let me know if you have any questions or if you would like a little more clarification on any of this.  Thanks!
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Ryan B.

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Hi Fred,

Thanks for your prompt reply. Looking over the email chain that brought this invoice to my attention it looks like this was a one time invoice for this region so I believe that a free form invoice would be fine for this situation. Does this have to be set up based on my support center profile of the account that I sued to sign into SPS Commerce? The username I used to sign into SPS Commerce is xigazuci.
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Fred, Customer Operations Analyst

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Hi Ryan,

I will take a look at your WebForms profile and let you know when that free-form invoice is set up.  Just a heads up, since there is not a Purchase Order in WebForms to pull item or location information from there will be more manual entry required to complete the invoice unfortunately.  Please let me know if you have any additional questions.  Thanks!
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Fred, Customer Operations Analyst

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Good morning Ryan,

I logged into your account and it looks like you are set up with a couple free-form invoice options.  To access these, please click on 'New Document' along the left hand side of your WebForms account.  A window should open that has all documents that are available for Winn Dixie on your account.  If you sent grocery items, please select 'Grocery Invoice (Free Form)'.  If you are sending non-grocery items, please select 'DSD Invoice'.  This should load a blank invoice that you can fill out and send on to your trade partner.  Here is a link to a video that helps explain how to create and work with free-form documents should you need it.  Let me know if you have any questions about the form itself.  Thanks!


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