I can't invoice off of one of the po's

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I've been trying to invoice off of po# 4612518139 but it is not letting me.

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Cindy

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Posted 5 years ago

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Paul, Alum

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Good Morning Cindy,

I was able to look into this issue for you.  It looks like the reason you are not able to send an invoice from that new version of the order is because there was an invoice already sent containing the item from the original order.

PO: 4612518139
MAY-05-2014 13:24:11

From the order with that date/time, the below invoice was sent.

Invoice: 2252367RI
MAY-12-2014 13:54:04

Was that invoice sent possibly by mistake?  If it was, you'll want to reach out to Grainger and have them remove it from their system prior to re-sending.  Please let me know if you have any additional questions. Thanks for your post!
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Cindy

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Thanks for the information! I looked into it on my end and it seems to be a duplicate PO issue. Do I still need to contact Grainger for this?
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Paul, Alum

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As far as I can tell, it looks like the original invoice went through properly so you shouldn't need to reach out.
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Cindy

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Yes, but this second invoice also needs to be billed for. We shipped these same products on this PO twice in May because of a duplicate PO sent in by Grainger. I'm not sure how to get this second invoice billed...
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Paul, Alum

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Ahh, I understand now.  Yes, in this case you will want to reach out to Grainger to verify how they would like you to proceed. We track the items used on the orders to prevent over-shipping and invoicing.  Since that first invoice contained the item(s), you will want to work with them first to make sure they are able to accept a second invoice with this order number.  If they are, feel free to reply to this post and I can get that opened back up for you ASAP.
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Cindy

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Great, thank you!

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