I am trying to open an advanced shipping notice and a message "please wait...your form is loading" it has been 10 minutes

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  • Updated 5 years ago
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The window will not open and I do not have any pop up blocker.
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Michelle

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Posted 5 years ago

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Fred, Customer Operations Analyst

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Hi Michelle,

Thanks for posting in Support Center!  When WebForms users usually see that "Please Wait...Your Form is Loading" and it does not come up after the usual amount of time there may be an issue with the version of Java is installed on your computer.  I know that Java did release an update in the last couple days so that could definitely be the root of the issue.  First, I would recommend removing any previous versions that you have.  You can do this by going to your Control Panel then clicking on 'Add or Remove Programs' or you might have to go to 'Programs and Features' first, but a list of programs on you computer should come up.  If you click on Java, there should be a Remove/Uninstall option available.  I would remove all of them that are currently installed.

After you do that you can download the latest version of Java from this website. Here is a link to a video that outlines the process in case you need it.

As a heads up, you might receive a couple notices when loading your first form.  They are there to let you know that our site is trying to access Java so you can go ahead and click accept on any notifications that might come up.  Your first form will usually load a bit more slowly than usual, but that should speed up when processing any further forms.  If you run into any problems or have any questions about this you can give us a call at (888) 739-3232 option 1 and we can go through this with you.  Please let me know if you have any questions.  Thanks!

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