I try to use autocomplete function for Invoice for Nordstrom Drop Ship partner.

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My company is Posh International, and my trading Partner is Nordstrom Drop Ship. Any PO can be used for this problem.
I want to generate invoices using Autocomplete.
The steps I took are: 1) go to inbox and select PO. 2) select "Autocomplete 1 per source". 3) select "Invoice". 4) complete missing information: Invoice Number, Ship Date. However when looking at the actual invoice, the "Quantity Invoiced" Field always shows 0. So it does not seem to pull the quantity ordered into the invoice.
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Matt Huber

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

I have logged on to your account and tried to replicate the issue you are having. I tried it with a few POs, but was unable to replicate the problem.  Every time I generate an invoice using Autocomplete, it loads in the quantities. 

It's possible that you were working with POs that were already invoiced so they were not able to load in more items because they had already been invoiced.  You may also have been experiencing a unique issue.

Please try working with the invoices again and if the problem persists, give us a call at Customer Support and we can hop on a desk top share and take a look.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Senior Analyst | WebForms Fulfillment Support 

P: 1-888-739-3232 Option 1

niservices@spscommerce.com

 

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Matt Huber

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Thanks Katrina, you are right, it works. When I tested it originally, I used a PO that had already been invoiced. Thank you for your quick help!
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Katrina Wolyniec, Employee

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No problem!  Happy to help!

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