I sent 2 different invoice # to the same PO, how can I cancel the invoice which sent by mistake ?

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I invoice the wrong PO# which already shipped and invoiced, how can I cancel the wrong invoice ?
Can I use the same invoice apply to the correct PO ?
That is for Costco order

Thanks,
Joanna
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Posted 4 years ago

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Jordan, Software Engineer

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Hi Joanna!

Thank you for utilizing the Support Center!  Once an Invoice has been sent, it is transferred to Costco's system.  In order to cancel an incorrect Invoice sent, you will want to reach out to Costco and ask they remove it from their system.  In this correspondence, provide them with the PO number that it was sent from as well as the incorrect Invoice number.  You will then need to send a corrected Invoice from the correct PO.  Sorry I could not be of further help, have a great week!

Jordan

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