I received an error message on my invoice. How do I correct it and resubmit it for payment?

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  • Updated 3 years ago
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Photo of carolyn


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Posted 3 years ago

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Katrina Wolyniec

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Thank you for posting in the Support Center!

I looked into this question and I see you received a text message error from your trading partner through your WebForms account.  This means that we did not error the document out because it passed all the syntax checks for the retailer. However, when they read it in their system, it did not match up with the information they were expecting to come back for that given PO.

So, that means that you will not be able to correct the sent Invoice because it has left our system and has been transmitted over to them.  You will need to log in and send a new Invoice from the original PO with the corrections need. 

I would suggest either using a different Invoice number or adding an A at the end of the number so it will not error due to a duplicate number in the system.

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Katrina Wolyniec

Senior Analyst | Fulfillment Support 

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