I need to fix an invoice

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I submitted the wrong amount for PO # 03860716 Invoice # 280411. Canadian Tire. How can I fix this? If should have been for 1,2150
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Posted 3 years ago

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Katrina Wolyniec, Employee

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Thank you for posting in the Support Center!

Once a document has been sent, much like an email, no further changes can be made to that particular transmission and the document will be on its way to your trading partner. If any corrections need to be made, the document will need to be recreated and resent from your WebForms account. Prior to resending a document, we recommend contacting your trading partner in order to prevent duplicate transaction issues. Each trading partner has unique guidelines on how to address incorrect or invalid document transmissions and they will be able to advise on the best next steps for resolution, based on their system.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Customer Support Analyst II | Fulfillment Support 

P: 1-888-739-3232



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