I need to cancel two TARGET orders and I keep trying but am still getting Escalation messages

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I need to cancel two TARGET orders and I keep trying but am still getting Escalation messages - Target Order # Guest Order Number 1226278682 - 9216334971296, 1226792881 - 1016338986809
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Lisa

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Posted 2 years ago

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Robin

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I received your e-mail this morning, and was able to locate only one of the orders you are requesting to cancel. I can not seem to find Guest Order Number 122679281-1016338986809 in our system???


TARGET Order found
#Guest Order Number 1226278682-92163349712996 

Cabelas-DS
Robin
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Lisa

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Hi Robin,  That's ok, maybe it finally went through.  What are the different service types and ways of cancelling target orders on request?
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Allie Lawler, Employee

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Hello Lisa!

Thank you for posting in the Support Center!

I do see that for these orders, you were able to get Target to send over an item cancellation that you accepted. Any time you cannot fulfill an order, you can make sure to send a "Rejected" Purchase Order Acknowledgement, or, if you've already accepted the order, contact Target directly to have them cancel the orders. 

In the SPS system, once an order is cancelled, you will see the order greyed out and closed in your portal, so you are all set to continue on to the next live order in your system.


Robin,

Did you have a similar question in Gary West's connection to Cabela's?

Thank you,
Allie Lawler
Customer Support Analyst I

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