I keep getting reject messages for invoices I'm submitting saying that they have already been invoiced and they haven't

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  • Updated 4 years ago
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I keep getting reject messages for invoices I've either submitted already and I had to resubmit them and there's nothing wrong or reject messages for invoices that say they've already been invoiced and they haven't:

Reason Description: INVOICE DATA ERROR ATTN    
PO 4803570643 is already invoiced with ref 1002216101 and da
INVOICE#: 139795 P.O.#: 4803570643
SESSION#: 738153 MSG.CONTROL.NUM#: 000001052
PLEASE BE ADVISED THAT THE STATED INVOICE WILL NOT
BE PROCESSED AND IS PURGED FROM OUR SYSTEM DUE TO ERRORS.
PLEASE CORRECT AND RETRANSMIT THE TRANSACTION.
CA 4803570643 EST DEJA FACTUREE AVEC LA REFERENCE 100221610
NO FACTURE: 139795 NO BC: 4803570643
NO SESSION: 738153 NO CONTROLE MESSAGE: 000001052
VEUILLEZ NOTER QUE LA FACTURE MENTIONNEE NE SERA PAS
TRAITEE ET SERA REJETEE DU SYSTEME A CAUSE D'ERREURS.
VEUILLEZ CORRIGER ET RETRANSMETTRE LA TRANSACTION.

How do I fix this?
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Kristin

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Posted 4 years ago

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Carrie, Customer Operations Analyst

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Hi Kristin,

Sorry for your frustration.
 
Did you contact your trading partner and let them know before you sent the other invoices? I see the following invoice numbers sent for PO 4803570643:

Invoice # 39795
Invoice # 39795-1
Invoice # 39795-2

Some trading partners don't allow invoices to be sent more than once for a PO. It's advisable to contact your Loblaws representative and let them know why you are sending more than one invoice for PO 4803570643.

Please let me know what else I can do to help. Have a good day!

Best,
Carrie
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Kristin

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Thanks for the response. I would do that but there are some invoices that I've submitted twice for 1 PO and they've been accepted. Some PO's that I only invoice once are being rejected the first time.

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