I have orders that had error codes and failed to upload to Quickbooks. how do I find out what the problem was and get it resubmitted?

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  • Problem
  • Updated 5 months ago

when running the adapter I get a lot of error messages many of them are for missing or wrong upc codes. once the process fails the orders dont upload to QuickBooks. once I get the upc number updated how do I get the order resubmitted or refreshed so I can run the adapter again  and get it to go through

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Mark

  • 70 Points
  • confused

Posted 5 months ago

  • 1
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Ryan Morrissey, Employee

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Hi Mark,

Unfortunately, If an order fails to import when you click "Receive" in the adapter, that order will need to be resent on our side for it to re-import to Quickbooks.

Please contact our Support team via one of the below channels:

-Email: support@spscommerce.com
-Phone: 1-888-739-3232 option 1
-Messenger: Use the blue Chat icon in your Fulfillment account to connect with a live agent.

-Ryan