I did 2 different orders yesterday for the same acct but it still shows both as OPEN. What step did I miss to complete these order?

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Posted 2 years ago

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Allie Lawler, Official Rep

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Hello Debbie,

When you click on your order, you will be able to see your workflow on the right side of the screen. In the workflow, every step should have a document successfully sent with a green check-mark in order for the PO to be completed. 

With any further questions, please feel free to use the blue messenger icon in the bottom right-hand corner of your Fulfillment account. Our messenger team is available 8a-4p CST to assist you with any Fulfillment questions!

Thank you,
Allie Lawler
Customer Support Analyst I

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