i accidentally rejected 2 changed invoices when I meant t oaccept them. I need to bill them. No what do I do?

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jennifer

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

Whenever you are working with a PO Change and you accidentally accept or reject them we can do a PO Change reset that will reset the Change and allow you to pick the action you need to take.

I have looked at these POs, however, and I see that they have been invoiced at this time.  Does further action need to be taken on these POs?  If they do, please call us at Customer Support at: 1-888-739-3232 option 1, then option 1 again and request a PO Change reset and an analyst would be happy to reset them for you.

If the issue has been resolved at this time, just let us know if you have any further questions.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Senior Analyst | WebForms Fulfillment Support 

P: 1-888-739-3232 Option 1

niservices@spscommerce.com

 

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