HTTP Status 500 when trying to print shipping labels

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  • Problem
  • Updated 4 years ago
  • Not a Problem
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7926836 for Family Christian Stores
Our company = AccessAbility, Inc.

We get the error message below when we try to print shipping labels from an order.
The problem does not occur on other orders.

Our version of Chrome is up-to-date. 

The invoice number had "unknown" listed as the ID. When I suggested to my coworker that this was likely a problem, she deleted the Invoice document. This did not solve the problem. 

I'm guessing that correcting the Invoice ID, rather than deleting the invoice, might have solved the problem. Please help us to get this fixed. Thanks in advance for your help.

=========================================

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.springframework.web.util.NestedServletException: Handler processing failed; nested exception is java.lang.Error: java.lang.NullPointerException: itemInfo.itemInfoRep.quantityCarton not found in Pack Info Rep[path=447646208.asn.order.9.packInfo.0][package=familyChristian][childCount=9]
	org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:924)
	org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:807)
	org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:571)
	org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:501)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

root cause

java.lang.Error: java.lang.NullPointerException: itemInfo.itemInfoRep.quantityCarton not found in Pack Info Rep[path=447646208.asn.order.9.packInfo.0][package=familyChristian][childCount=9]
	sps.wfds.web.gondola.AbstractController.handleRequest(AbstractController.java:44)
	org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)
	org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:875)
	org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:807)
	org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:571)
	org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:501)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

root cause

java.lang.NullPointerException: itemInfo.itemInfoRep.quantityCarton not found in Pack Info Rep[path=447646208.asn.order.9.packInfo.0][package=familyChristian][childCount=9]
	sps.busdoc.edi.jdoc.casePackAutoFill.JDocPackAutoFillExpansion.GetJElementValue(JDocPackAutoFillExpansion.java:221)
	sps.busdoc.edi.jdoc.casePackAutoFill.JDocPackAutoFillExpansion.ExpandShell(JDocPackAutoFillExpansion.java:83)
	sps.wfds.web.gondola.mission.jdoc.acts.JDocPackAutoFillExpansion.performJDocAction(JDocPackAutoFillExpansion.java:22)
	sps.wfds.web.gondola.mission.jdoc.acts.AbstractJDocAction.performAction(AbstractJDocAction.java:25)
	sps.wfds.web.gondola.mission.AbstractAction.perform(AbstractAction.java:25)
	sps.wfds.web.gondola.mission.MissionPlan.performNext(MissionPlan.java:85)
	sps.wfds.web.gondola.mission.MissionPlan.performAll(MissionPlan.java:39)
	sps.wfds.biz.glacier.DocumentPdfViewDAO.getJDocumentActionResult(DocumentPdfViewDAO.java:497)
	sps.wfds.biz.glacier.DocumentPdfViewDAO.getJDocTarget(DocumentPdfViewDAO.java:403)
	sps.wfds.biz.glacier.DocumentPdfViewDAO.create(DocumentPdfViewDAO.java:95)
	sps.wfds.biz.glacier.DocumentPdfViewDAO.create(DocumentPdfViewDAO.java:39)
	sps.wfds.biz.glacier.CreateDAO.createAndValidate(CreateDAO.java:25)
	sps.wfds.web.gondola.DocumentViewController.handle(DocumentViewController.java:84)
	sps.wfds.web.gondola.AbstractController.handleRequest(AbstractController.java:39)
	org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)
	org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:875)
	org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:807)
	org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:571)
	org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:501)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.16 logs.

Apache Tomcat/6.0.16================================================
Photo of Karen Kuntz

Karen Kuntz

  • 70 Points
  • frustrated.

Posted 4 years ago

  • 1
Photo of Carrie

Carrie

  • 492 Points 250 badge 2x thumb
Hi Karen,
Thanks for your post.

Are you trying to print labels from the ASN? What is the PO number for the affected documents/labels?

I will try to get logged once I have the PO # and take a look around.

Thanks,
Carrie

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