How to reject or change (...in Webforms on our end) an incorrect PO submitted by Trading Partner?

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Our Trading Partner keeps sending purchase orders with incorrect pricing, etc... We inform them and as for a Changed PO but they take forever to do it or sometimes don't even know how... and then they call for their items and we keep telling them they didn't send through a corrected/changed PO!?!?! (1) Can WE change the PO in Webforms and continue the process? (2) If not, HOW do you "reject" a new purchase order in Webforms.
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Renee

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Posted 5 years ago

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Fred, Customer Operations Analyst

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Hi Renee,

Thanks for you post!  There are a few ways that vendors can change information provided on a purchase order or reject it entirely.  Is there a particular trade partner are you having troubles with?  Please let me know whenever you get a chance.  Thank you!
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Renee

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Grainger
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Fred, Customer Operations Analyst

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Hi Renee,

Usually a vendor is able to make changes or reject a Purchase Order by using the Grainger Purchase Order Acknowledgement.  I noticed that you are not able to access that document currently.  I am going to set that up for you.  In that form, you are able to accept the order as is, accept it as long as changes are made, or reject it.  You can also check out this video which will help explain how this document works.  If you have any questions after watching this video, please feel free to contact our support team at (888) 739-3232 option 1.  We would be more than happy to walk through the form with you!
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Renee

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Wonderful - thank you so much! Renee :)
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Darrell Cook

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Northern Tool is asking me to reject a canceled order. I don't see how to do this.

Darrell
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Fred, Customer Operations Analyst

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Hi Darrell,

Thanks for your post!  It sounds like they may be sending over a Purchase Order Change to cancel that out.  I can take a look at that with you.  Could you provide me with the Purchase Order number?  Is that PO supposed to be open or should it be cancelled?  Please let me know whenever you get a chance.  Thanks!
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Darrell Cook

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PO# 2244699
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Fred, Customer Operations Analyst

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Hi Darrell,

It looks like Northern Tool sent over a Purchase Order Change that cancelled out your item.  In order to confirm you cancelled the order, you will need to send a Purchase Order Change Acknowledgement.  This should be available from the Next Steps menu off of the Purchase Order Change.  You should just need to let them know if you accepted the changes or rejected them in that document then sent that back.  Please let me know if you have any questions.  Thanks!

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