Typically this occurs when, prior to sending, the “Done” checkbox is selected within the data entry form. This is a tool used to prevent a user from sending multiple Invoices, ASNs, etc. against the original order. Take the following steps should another document of the same type need to be created:
1. Locate the source document(s) (typically the Purchase Order)
2. Place a checkmark in the “Status” box
3. Choose “Open” from the “Select an Action” menu
4. Refresh the page and continue working with your document(s)
Note that there are some trading partners that have item restrictions hard coded into the forms to prevent multiple documents from being submitted. Please contact Customer Operations for additional troubleshooting assistance if the steps above did not successfully open your document.