How do I send a 'credit note'?

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  • Updated 6 years ago
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The credit note is for Home Hardware for defective product reported from a drop shipment. What I did was go to New documents and created a "Free Form Credit Invoice" Reference # is INV97988. The EDI Analyst reported it was received as a debit note. Did I use incorrect format? Thank you for your help!
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Nicole Bigras

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Posted 6 years ago

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Hi Nicole!

I see that the Free-Form Credit Invoice you sent to Home Hardware was a credit note. Based on what I can see, you used the correct document and further explanation is needed from Home Hardware.

I will follow up with you via email in case# 00934299. I will provide some EDI data indicating that the document you sent was indeed a credit note.

Thank you!

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