how do I resubmit invoices, and how do I check if it was received?

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The invoices were on my sent items but our trading partner tells me they have not received any of them.
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Alleli Koh

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Posted 5 years ago

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Paul, Alum

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Good Morning Alleli,

This link will show you what each icon means in your WebForms account.  When in your sent folder, if you see a blue envelope shape, it means your document has been sent, but we have not received an acknowledgement from your trading partner indicating they received and accepted it.  If the document looks like a blue piece of paper, it means we've gotten that acknowledgement back.

If you have any particular examples, I can track them out in the system for you and verify they left successfully. I'll just need an invoice number, date it was sent, and the trading partner it's going to.  Please let me know if you have any additional questions.

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