How do I fix a document that has come back with an error status?

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  • Updated 7 years ago
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I just sent a document, but I received an email stating that there was an error in transmission. How do I know what the error is and how do I correct it?
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Posted 7 years ago

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After a document is submitted, and it does not process successfully through the SPS Commerce data center, the status will be changed to Error. The document will display a red question mark in the Status column of the Sent folder. Review the error message and data contained in the document that was sent, choose Next Steps and Edit for Resend. From there, the necessary changes may be made and the document can be resent. If assistance is required in determining how to correct the error, please contact Customer Operations.