After a document is submitted, and it does not process successfully through the SPS Commerce data center, the status will be changed to Error. The document will display a red question mark in the Status column of the Sent folder. Review the error message and data contained in the document that was sent, choose Next Steps and Edit for Resend. From there, the necessary changes may be made and the document can be resent. If assistance is required in determining how to correct the error, please contact Customer Operations.