How do I correct a document I've already sent?

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  • Updated 5 years ago
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I just sent an invoice to my trading partner using WebForms. I found a mistake, and need to make a correction but I don't know how to edit the invoice. Is it possible to make corrections after I send?
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FAQ, SPS FAQ

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Posted 6 years ago

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Sarah

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Once a document has been sent, much like an email, no further changes can be made to that particular transmission and the document will be on its way to your trading partner. If any corrections need to be made, the document will need to be recreated and resent from your WebForms account. Prior to resending a document, we recommend contacting your trading partner in order to prevent duplicate transaction issues. Each trading partner has unique guidelines on how to address incorrect or invalid document transmissions and they will be able to advise on the best next steps for resolution, based on their system.
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Ramon Zuniga

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Is there anyway to cancel following invoice to prevent them from
being transmitted. They were entered incorrectly and are invalid

In Transit Saks Invoice 269650 Dec 3, 2012 8:11:02 PM

In Transit Saks Invoice 269649 Dec 3, 2012 8:09:37 PM

In Transit Saks Invoice 269648 Dec 3, 2012 8:01:18 PM

This reply was created from a merged topic originally titled
Can you void invoice that have already been submitted to be sent.
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Tammy

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I submitted an ASN on a PO before I realized I omitted an Item. I resent a new one. How do I get rid of the wrong one?

This reply was created from a merged topic originally titled
Delete a Sent ASN.
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Dave, Sr. Customer Operations Analyst

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Hi Tammy!

In order to get rid of the wrong ASN you will have to contact your trading partner, as that document is already in their system, and we do not have access to it.
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Johannes Paul

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Hi, I submitted several invoices as a credit when they should have been debit, how do I resubmit them linked to the original order?

This reply was created from a merged topic originally titled
How do i resubmit an invoice as a debit instead of a credit?.
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Pat, Sr. Customer Operations Analyst

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Hi Johannes! Please let us know if you still have any questions after reviewing this material.
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Johannes Paul

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Hi Pat,

thanks but I need to create a new invoice with the correct payment method, how can i do this?
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Pat, Sr. Customer Operations Analyst

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You can create a new invoice by navigating back to the original PO the invoice was sent from. Once you locate your PO, go to Next Steps and select Invoice. This will load a new form for you to complete.

I recommend using a different invoice number than what was originally sent to avoid potential duplication issues. This can be done by adding a special character or letter to the end of the original invoice number (ex. invoice# 218892 could be 218892A).

Please let me know if you experience any issues in sending these updated invoices!
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Lizzeth

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Hello, i sent a PO acknowledgement already..if i need to change the ship date do i call you for support? or do i resend a whole new ackknowledgement form? Please confirm asap! Thank you very much!

This reply was created from a merged topic originally titled
Change ship date on PO acknowledgement already sent.
I invoiced a PO that I shouldn't have. How do I delete the transmission?

This reply was created from a merged topic originally titled
delete an invoice.
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Ryan Wasi

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How do I correct a sent Invoice?

I need to correct the invoice date at it was input incorrectly & the customer would not accept it.

Please let me know.

Ryan

This reply was created from a merged topic originally titled
how to correct a sent invoice.
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Young

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I had just sent an invoice using auto-complete feature on the webforms but found out a change that was required. How can I perform this action? Can I change the submitted invoice or cancel the previous submission and create new invoice with the change?

This reply was created from a merged topic originally titled
How do I revise the invoice that has already been sent?.
SAY I DID NOT INCLUDE SHIPPING WHILE MAKING THE INVOICE. DO I JUST MAKE A NEW INVOICE AND INCLUDE THE SHIPPING AND HAVE THEM USE THE LATTER INVOICE?

This reply was created from a merged topic originally titled
HOW DO I RE ISSUE AN INVOICE WHEN A MISTAKE WAS DONE, DO I JUST RE ISSUE A NEW ONE?.
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simon chae

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I completed and sent my ASN form but there was an error. How can I edit a finished ASN form and resend it?

This reply was created from a merged topic originally titled
I completed and sent my ASN form but there was an error. How can I edit a finished ASN form and resend it?.
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Jim Gannon

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I sent an invoice with an error in the invoice number; how do I make a correction to this invoice that was already transmitted?

This reply was created from a merged topic originally titled
How can I make a correction to an invoice I sent?.
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Dave, Sr. Customer Operations Analyst

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Hi Jim,

Unfortunately there is no way to edit sent documents since they will already be in your trading partner's system. Therefore, you will need to recreate and resend a brand new invoice off of the PO.

However, since the only error on the invoice was the invoice number, your trading partner should have received the document without issue. It is then up to you if want to recreate a brand new invoice.
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sharon

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This reply was created from a merged topic originally titled
invoice correction.


how can I correct an invoice?
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Hannah, Alum

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Good morning, Sharon! I believe you will find the answer to your question in this post. If any questions remain, please don't hesitate to let us know!
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Castle

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Cindy

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This reply was created from a merged topic originally titled
Need to cancel.


How do I cancel ID# 2632? I entered too high of a quantity
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Fred, Customer Operations Analyst

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Hi Cindy,

Thanks for you post!  Unfortunately, once a document is sent there is not a way for us to cancel or edit the information.  Sarah's post at the top of this thread should be able to provide you with the proper procedure if this happens.  Please let me know if you have any other questions.  Thanks!