How to resubmit inovice as it's showing crossed off on ASN

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I accidentally used the same invoice number on different PO#, now I want to cancel the wrong invoice and resubmit it again, but the invoice on that PO# is crossed off. please teach me how to do it. Thank you
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Empire Electronics

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Posted 4 years ago

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Thank you for your post!  We will want to do two things here.
  1. You will want to contact your trading partner to be sure they disregard the Invoice you are resending.  Depending on their system, they may use the most recent Invoice, or they may be able to simply purge the incorrect one.
  2. To recreate/send an updated Invoice, you will be able to put a check-mark in the Status column of the PO and select "Open" from the Select an Action menu at the bottom of the page.  Upon doing this, you will be able to create a new Invoice
Note: if it is still crossed off, you will want to clear your temporary internet files, as explained here.

Sorry for the inconvenience but I hope this helps out!

Please feel free to post with any further questions.


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