How to Reprocess EDI documents

  • 1
  • Question
  • Updated 2 months ago
We got a notice that four PO changes were received.  The four orders were lost on the server.  I need to somehow tell the workflow to reprocess and redownload in the file format.  Downloading as a csv will not work since it is not in the format needed to import.  While looking at the transactions, how can I do this.  I checked the four and I do not see an option of reprocessing.
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Paul Cavanaugh

  • 70 Points

Posted 3 months ago

  • 1
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Adam Lund, Employee

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Hello Paul,

If you need document reprocessed you will have to reach out to our support team, we can reprocess on your behalf! 

Please feel free to use your Fulfillment Messenger to chat our support team, located in the lower right-hand corner of your screen in Fulfillment, or give us a call at (888) 739-3232, option 1 if you are experiencing any specific issues and we're happy to help walk through it with you!

Thank you for using Support Center!

Adam Lund
SPS Commerce Infinite Retail Power