How to delete/ correct an incorrect PO acknowledgement after it has been sent?

  • 1
  • Question
  • Updated 2 months ago
While acknowledging 3 Amazon orders from 9/9/18, SPS had delayed run time at our facility and 3 POs were acknowledged incorrectly. I have sent corrected POs acknowledgements but wanted to delete the initial ones so there is not confusion. The order numbers and issues are...
PO# 4TZRNISV-  Initial acknowledgment was Mutually Defined needs to be deleted.
PO# 4N2XTY4Q-  Initial acknowledgment was Mutually Defined needs to be deleted.
PO# 48VFAN6G- Incorrect ship date was entered needs to be deleted. Correct ship date should be 11/28/18.
Photo of Bryan Curran

Bryan Curran

  • 70 Points

Posted 2 months ago

  • 1
Photo of Ryan Morrissey

Ryan Morrissey, Employee

  • 1,646 Points 1k badge 2x thumb
Bryan,

Once a document is sent, it cannot be retrieved. The best thing you can do is contact your trading partner to let them know that the initial document(s) was/were sent in error.

As long as the above is done in timely fashion, they should be understanding to the mistake that was made.

Let me know if you have any additional questions.

-Ryan