How to change and resend an invoice?

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  • Updated 3 years ago
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I have sent an invoice # 14240 to Federated Co-op with the wrong date on the invoice. Federated informed me of the mistake I have made and rejected the invoice. I need to change the date on the invoice to May 27, 2015 and then resend the invoice.
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Kissel Cabbage

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Posted 3 years ago

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Kissel Cabbage

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This problem actually happened with Craven Riverside Gardens Inc., not Kissel Cabbage.
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Joe

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Hello,

Thank you for your post!  This is a WebForms Common Question, so for your reference I have included a link to both your specific inquiry as well as a link to the entire list.

https://supportcenter.spscommerce.com/spscommerce/topics/webforms-incorrect-information-sent-on-docu...

https://supportcenter.spscommerce.com/spscommerce/topics/webforms-common-questions-ket6g3ndmyijw

As the first link details, Sent data can not be edited, deleted, or retrieved.  Accordingly, I would advise Craven create and send a new invoice for Federated, entering the correct date, and assigning the invoice ID "14240R" to avoid duplication while simultaneously indicating the second transmission is a replacement.  If you have any concerns regarding this process, please do not hesitate to reach out!

Thank you and be well,
Joe

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