How do we cancel an order at the customer's request. PO # 1D148804.

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If Acklands Grainger asks us to cancel a Purchase order that has been entered, do we need to do anything with the document that has been logged, other than to archive the document?
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Monique Dunis

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Posted 3 years ago

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Max, Alum

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Monique,

Typically, a Purchase Order Acknowledgment is used to cancel or back order items/an entire PO. However, if you do not have the option for a Purchase order Acknowledgement then you can just simply archive the document so that it is not visible in your inbox anymore.

Please note that you will always want to make sure that your trading partner is aware that you are cancelling the order, whether it be through verbal confirmation (phone/email) or through the Purchase Order Acknowledgment.

Please let me know if you have any additional questions.
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Monique Dunis

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Thank you for the information Max.

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