How do I respond to the customer through EDI that this order will be delayed?

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  • Updated 3 years ago
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steve lynch

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Posted 3 years ago

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Brian Amble, Employee

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Hi Steve,

Thank you for your post! It will vary by customer how you will actually inform them of a delay, back order, or cancelled PO. For some, there is an 855 Purchase Order Acknowledgement that will have a few different statuses that you can select. For specific assistance on a retailer's 855, feel free to give us a call at 1-888-739-3232 option 1 and option 1.

In the instance that there isn't an 855, or it doesn't have the specific option, you can just reach out to the customer directly and advise them. They will make adjustments for you in some cases. An example would be that they can send a 860 Purchase Order Change to adjust the dates, quantities, or other information, if necessary. They will advise you the exact steps to take if they require action on your end.

A rule of thumb: You can never go wrong asking the retailer what they want.

Best,

Brian

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