how do I resend EDI documents

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I received the EDI documents for CNH today. I have a problem in my ERP system and need to receive them again

Colin Close

70 Points

Posted 3 years ago

3 years ago

Rhonda D

220 Points

Not sure how your system is set up but with ours, we download the PO from the SPS FTP site into a folder. Our ERP system accesses the folder to bring in the file and once it's processed, it changes the name of the file extension so that it is not processed again. We go into the folder and change the file extension back to its original name and rerun our import process from our ERP system. The alternative is to contact FI Services and ask them to resend the document.

Hope that helps.

Rhonda

3 years ago

Max, Alum

978 Points

Good Afternoon Colin-

Thank you for posting to the Support Center!

I couldn't have given a better explanation than Rhonda gave! Thank you Rhonda!

Depending on your back end system you may have different processes so if that did not work for you then I would advise giving us a call at the number below and we will be able to re-send that document for your!

I hope this helps and have a great weekend!

Sincerely,

SPS Commerce Infinite Retail Power

Max Corrigan
Analyst, Fulfillment Support

P: 1-888-739-3232
niservices@spscommerce.com

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