How do I research unreceived POs?

  • 1
  • Problem
  • Updated 2 months ago
I am an integration customer and SPS is integrated with a third party provider (B2BGateway).  The last POs I received from my trading partner Reinhart were Tuesday afternoon 7/16/19.  Since then I have two POs that are missing that I know of:
30201952174601
30201952231971

In addition, invoices I have sent for the past 4 days have not received a 997 accepted status.  

I have put a ticket in through B2B Gateway and I have sent an email to support and received case number 04857832.  

What else can I do to find out what is happening with my Reinhart documents?
Thanks,
Allyson Maurer
amaurer@bih-us.com
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Allyson Maurer

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Posted 2 months ago

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Adam Lund, Employee

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Hi Allyson,

I can see that DJ helped you resolve this issue. For urgent issue such as missing POs I would recommend reaching out to our support line just as you did! I will attach their information below for your future reference:

SPS Commerce Support
Customer Support (1-888-739-3232)
Option 1

Thank you for using Support Center!

Adam Lund
SPS Commerce Infinite Retail Power