How do I reinvoice with corrected Location ID?

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I have 5 invoices that I submitted without changing the Location ID to reflect that delivery took place in Ontario even though the final location is out of province. Because of this the HST on the invoice does not match the final destination HST. I've tried to reinvoice with corrected Location ID but the invoices are rejected. How can I correct this so we will get our payment?
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Anne Croley

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Posted 4 years ago

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Ava

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Hi Anne,

Thank you for posting! It might be helpful to get an example of the PO and invoice you are trying to resend, since forms and requirements differ between retailers. Could you provide that information so that I can take a look?
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Anne Croley

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The PO was for Loblaws Inc po # 4800958514, invoice # 170991 and also #170991-1.  I need to enter the number 3 into the Location Id when the shipment will be forwarded out of Ontario and in the case of this invoice and 4 others I forgot to make the change.  Any help you can offer would be great.
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Ava

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I'm looking at the text message rejections, and because Loblaws is saying the PO is already invoiced, I would advise reaching out to them to clarify if they have an invoice for these POs in their system and see if they need a retransmission. From our perspective, the invoices successfully transmitted. But, the ultimate clarification will come from Loblaws as to whether they actually received the corrected invoices and will process them.

If you need help recreating and retransmitting, we can certainly help with that. Please let me know if you would like any further clarifications!

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