how do i provide initial password for WebForms to new user?

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  • Updated 2 years ago
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how do i provide initial password to new user?  i set up a new user, granted permissions, but cannot find where to set initial password.
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Rob Beshar

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Posted 2 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

During the process of setting up the additional username, you should have gotten an email that asks you a few questions and one is what the password should be.  It sounds like that may have gotten lost in the shuffle.

I looked into your account and I see that the username is: spscommerce449.

I also see that you have submitted case: 02734187 with some further questions.  I will email you further instructions off that case.

However, the best practice is to call in with the admin username and password for security reasons and then we can reset any passwords for you while you are on the phone.  We do not send them through emails as they are not a secure method of communication.

Thank you!

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Customer Support Analyst II | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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