How do I process a non EDI return?

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  • Updated 2 years ago
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Invoice: 98582

PO#: 6334928-5125

This shipment was returned to us and the customer is requesting credit. How do I issue a credit?

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Sarah

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Posted 2 years ago

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Ryan, Employee

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Sarah,

My apologies for the delay. In regards to your question, your trading partner, Office Depot Virtual Warehouse, does not currently have the capability to send an invoice document as a credit. IF this is a capability that they would like to set up, they would have to provide us with their updated EDI specifications so that we are able to get that set up for them. For the time being you will have to process this though other means that EDI as this is not currently an option to do through your WebForms account.

Ryan Decker
Customer Support Analyst 1

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