How do I invoice a PO that has both catch-weight and fixed-weight items on it?

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The PO in question is 4808691047.

The variable-weight item is UPC code: 10663925101343

Whenever I invoice I get rejected because it says UoM is wrong. Is this something I need to clarify with the retailer during the listing process?

This variable weight item is 30lbs each case, and the agreed cost is 12.19/kg.

Any advice?

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Posted 4 years ago

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Katrina Wolyniec

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This is an excellent question and I can offer a few pointers on this:

1. Always invoice using the exact same measurement the retailer uses in the PO. If they order in cases: invoice in cases.  If they order in pounds: invoice in pounds.  If they order in metric tons: invoice in metric tons.  You want to keep it consistent between documents as the computer will be expecting that unit of measurement back.  Their database systems will link everything together and they do not translate between measurement units. If they don't recognize it: they reject it.

2. Yes, always include the retailer in the discussion about what unit of measurement makes sense during the listing process.  They may be unaware there is an issue and just make a best guess at what the unit of measurement should be.  But there may be a different one that is more accurate and more appropriate for the item.

3.  When working with retailer's always go through your buyers or a human connection you have at the company.  They will have a vested interest in making sure the issue is corrected and the process is not dragged out.  It will facilitate communication all around to have them involved.

I would advise reaching out to the hub and working with them to resolve any changes to the unit of measurement that they are ordering in, but for now: you will want to invoice in the unit of measurement they are ordering in to ensure their system does not reject the document.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Senior Analyst | WebForms Fulfillment Support 

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